How to Delete Your Account at Spinsy Casino – Step‑By‑Step Guide

When you decide to close your Spinsy Casino profile, you should follow a clear process to protect your funds and personal data; you can also read more about the platform at Spinsy Casino 2026 before taking action.

Step‑By‑Step Account Deletion Process

Log In and Navigate to Account Settings

First, open the Spinsy Casino website and sign in with your username and password. After you land on the dashboard, click the profile icon at the top right and select “Account Settings” from the dropdown menu. The settings page shows sections for personal details, security, and financial preferences.

Locate the Deletion or Closure Option

Within Account Settings, scroll down until you see a button labeled “Close Account” or “Delete Profile.” Spinsy often places this link under the “Security” tab, next to two‑factor authentication controls. If you cannot find the option, the support widget at the bottom right will guide you.

Verify Your Identity and Confirm the Request

Spinsy requires you to confirm your identity before processing any closure. Enter the verification code sent to your registered email or mobile device, then type “DELETE” in the confirmation field. This step prevents unauthorized users from shutting down an active account.

Wait for Confirmation from Support

After you submit the request, the support team reviews the information and replies within 24–72 hours. They will send a final confirmation email that includes the exact time the account will be deactivated. Keep that email for your records.

Pre‑Deletion Checklist – What to Do Before You Delete

Withdraw Any Remaining Funds

Before you submit a closure request, log in to the cashier and move every A$ balance to your linked bank account or e‑wallet. Spinsy does not allow pending withdrawals after the account is closed.

Cancel Active Bonuses and Promotions

Identify any un‑redeemed bonus codes in the “Promotions” tab and either use them or contact support to cancel them. Unused bonuses can block the deletion process.

Save Transaction and Game History

Download a PDF of your transaction history from the “Reports” section. This document serves as proof of play and may be required for tax purposes in Australia.

Check for Pending Bets or Tournaments

Review the “My Bets” page for any unsettled wagers or ongoing tournament entries. Spinsy will reject a closure request while a bet remains unresolved.

What Happens to Your Games and Data After Deletion

Game Progress and Purchases Are Lost

When Spinsy erases your profile, it also removes all saved progress, purchased in‑game items, and virtual currency tied to specific titles. You cannot retrieve this data later.

Provider‑Specific Game Data

Apex Gaming Titles (e.g., Flaming Chilli, Lucky Devil)

Apex stores your level and achievement data on its own servers; Spinsy’s deletion request triggers Apex to purge the linked identifier, making your progress unrecoverable.

PG Soft Titles (e.g., Wild Bandito, Dragon Hatch)

PG Soft retains a short‑term cache of gameplay, but the cache clears once Spinsy confirms the account removal, so any unlocked features disappear.

Atmosfera Live Games (e.g., Live Roulette Atmosfera, Lucky Dice Live)

Live dealers keep a temporary record of your session for compliance; the record is deleted alongside your personal profile.

Bombay Live Titles (e.g., Live Andar Bahar, Live Teen Patti)

Bombay Live follows the same protocol as Atmosfera, erasing session logs once Spinsy processes the closure.

Personal Data Retention Policy

Spinsy retains your name, email, and transaction logs for up to 12 months to comply with Australian anti‑money‑laundering regulations, after which the data is permanently destroyed.

Re‑opening an Account Is Not Possible

If you later decide to gamble again, you must create a brand‑new profile with a different email address; Spinsy will not reactivate a previously closed account.

Alternative: Self‑Exclusion vs. Permanent Deletion

When Self‑Exclusion Is a Better Option

Choose self‑exclusion if you want a temporary break, need to comply with a court order, or wish to keep your winnings for future play.

How Self‑Exclusion Works at Spinsy Casino

Spinsy offers a 6‑month, 1‑year, or permanent self‑exclusion period that blocks login attempts and redirects you to a responsible‑gaming page.

Differences from Account Deletion

Self‑exclusion preserves your balance, loyalty points, and game history, whereas deletion erases everything permanently.

Troubleshooting Common Deletion Issues

“Delete” Button Not Visible

If the button does not appear, clear your browser cache, log in on a desktop computer, and ensure you have no active bonuses.

Support Not Responding

When you do not hear back within the promised timeframe, use the live‑chat feature or send a follow‑up email referencing your ticket number.

Pending Withdrawals Blocking Deletion

Complete any outstanding withdrawal, then re‑initiate the deletion request; Spinsy will process it immediately after the funds leave the account.

Author

Amir Farouk conducts data‑driven research on the iGaming market, focusing on player behavior trends and regulatory impacts across the Asia‑Pacific region.

FAQ

How long does it take to delete my Spinsy Casino account?

The process usually finishes within 24–72 hours after Spinsy confirms your identity.

Can I recover my account after it has been deleted?

No, you must register a new profile with a different email address.

Do I need to contact customer support, or can I do it myself?

You can close the account yourself in settings, but contacting support speeds up verification.

What happens to my loyalty points and bonuses after deletion?

All points and unclaimed bonuses are permanently removed when Spinsy deletes the account.

Is it possible to delete my account if I have an active withdrawal?

You must complete the withdrawal before Spinsy will accept the deletion request.